SMS Policy & Call to Action Disclosure
SMS Policy for Ponderosa Services
Effective Date: July 22, 2025
This SMS Policy outlines the terms and conditions under which Ponderosa Services ("we," "us," or "our") sends and receives text messages (SMS) to and from our users ("you" or "your"). By providing us with your mobile phone number and opting in to receive SMS messages, you agree to this policy.
1. Types of SMS Messages We Send
We may send the following types of SMS messages:
Transactional Messages: These are essential, non-promotional messages related to your activity on our website. Examples include:
Account creation confirmations
Password reset links/codes
Order confirmations and shipping updates
Security alerts (e.g., unusual login activity)
Customer service inquiries and responses
Appointment reminders (if applicable)
2. Opting In to SMS Messages
You can opt-in to receive SMS messages from us through various methods, including but not limited to:
Texting a specific keyword to our designated short code.
Verbally confirming your opt-in with a customer service representative.
By opting in, you confirm that you are the subscriber of the provided mobile number or have the subscriber's permission to opt in.
3. Message Frequency
Transactional Messages: The frequency of transactional messages will vary depending on your interactions with our website and services.
4. Opting Out of SMS Messages
You can opt out of receiving SMS messages at any time.
To Opt Out of All SMS Messages: Reply "STOP" to any message you receive from us. You will receive a single confirmation message that you have been unsubscribed.
To Opt Out of Specific Types of Messages: If applicable, we may provide options to opt out of certain categories of messages (e.g., "STOP BILLING" for invoice messages only). Details will be provided in our messages.
Contact Customer Support: You can also contact our customer support team at [Your Customer Support Email Address] or [Your Customer Support Phone Number] to request to be unsubscribed.
Please note that even if you opt out of promotional messages, you may still receive essential transactional messages related to your account or services.
5. Getting Help with SMS Messages
If you need help or have questions about our SMS service, you can:
Text "HELP" to 541.615.9817 at any time. We'll reply with instructions on how to use our service and how to unsubscribe.
Contact Customer Support: Reach out to our customer support team at info@ponderosaservice.com or 541.615.9817 for further assistance.
6. Message and Data Rates
Message and data rates may apply to any SMS messages sent to or from you. These rates are determined by your mobile carrier and are your responsibility. We are not liable for any charges you incur from your mobile carrier.
7. Supported Carriers
We attempt to support all major mobile carriers, but some smaller carriers may not be supported. Please check with your carrier if you experience issues.
8. Privacy
Your privacy is important to us. We will only use your mobile number for the purposes outlined in this SMS Policy and in accordance with our overarching Privacy Policy, which can be found at [Link to Your Website's Privacy Policy]. We will not sell, rent, or lease your mobile number to third parties for their marketing purposes.
9. Changes to this SMS Policy
We reserve the right to modify this SMS Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically to stay informed about our SMS practices. Your continued use of our services after any changes indicates your acceptance of the updated policy.
10. Contact Us
If you have any questions or concerns regarding this SMS Policy, please contact us at:
Ponderosa Services
888 SW Evergreen Ave
Redmond, Oregon 97756
info@ponderosaservice.com
541.615.9817